HUBSPOT IMPLEMENTATION, integration & CRM services

IMG is a certified HubSpot Gold Partner. We implement HubSpot’s CRM platform — Sales Hub, Marketing Hub, Service Hub, and Content Hub — for companies that need a system their team will actually use. We build it, move you from wherever you are, and stay involved to make sure it performs.

Salesforce AppExchange 4.8 stars
INC 5000 Fastest Growing Companies
Hubspot Gold Partner
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CRM Projects Delivered

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HOURS OF CRM CUSTOMIZATION
AND OPTIMIZATION

What We Do

HUBSPOT SERVICES ACROSS CRM, MARKETING & REVENUE OPERATIONS

IMG works with companies at every stage of the HubSpot journey—from pre-purchase planning through full implementations, migrations, and ongoing optimization. Every engagement starts with understanding how your business operates, not just what the platform can do.

Productivity illustration

HubSpot Implementation

A successful HubSpot implementation is not about turning on features—it's about aligning the platform to how your business actually operates. We design and implement HubSpot systems that are structured, scalable, and built for real-world use so your team can rely on the system from day one.

  • Lifecycle stage & pipeline design aligned to your revenue model
  • Data model architecture for contacts, companies, deals, and properties
  • Automation built to support your process—not introduce complexity
  • Reporting dashboards leadership can actually trust
  • Role-based training and adoption built in from the start
  • HubSpot's AI features — including Breeze — configured from day one, not bolted on later
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Salesforce to HubSpot Migration

Migrating from Salesforce is not a lift-and-shift—it's a structured reset. We evaluate your Salesforce environment before a single record moves, identify complexity across data, automation, and integrations, and build a better system in HubSpot rather than replicating the old one's problems.

  • Pre-migration complexity review with documented risk analysis
  • Full data migration across all relevant objects — leads, contacts, companies, deals, custom objects, cases, tasks & activities
  • Duplicate and data quality review — flagged before a single record moves
  • Automation triage—rebuild what works, retire what doesn't
  • Integration redesign and dependency mapping
  • Reporting rebuilt from scratch with accurate pipeline visibility

We also migrate from Zoho, Pipedrive, Microsoft Dynamics, and other CRMs — including teams running entirely on spreadsheets with no formal system in place.

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HubSpot + Salesforce Integration

Not every organization is ready to leave Salesforce. Integration is often the right first step—giving HubSpot immediate value for marketing, lifecycle visibility, and reporting without disrupting your existing system of record. We treat integration as a system design challenge, not just a technical connection.

  • System role definition—which platform owns what data and process
  • Field mapping, sync direction, and conflict resolution strategy
  • Lifecycle & pipeline alignment across both systems
  • Automation conflict identification and resolution
  • Integration designed as a strategic step toward future migration
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HubSpot Quick Start

For teams with limited complexity, the Quick Start is a fast path to a clean, usable HubSpot environment in 4–6 weeks. Speed, clarity, and adoption—without the overhead of a full migration engagement. We focus on what gets you live, then capture phase 2 enhancements in a structured backlog.

  • Core CRM setup: contacts, companies, deals, lifecycle stages
  • 1–2 sales pipelines configured to your actual stages
  • Light automation to support lead capture and follow-up
  • Foundational dashboards for pipeline visibility
  • User setup and team training included

Every Quick Start is scoped based on where you're starting from. We evaluate your situation first—then confirm the right approach, timeline, and investment before any work begins. No guesswork, no surprises.

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Revenue Operations Support

HubSpot doesn't stay "done." As teams grow, processes evolve, and requirements change, your CRM can become fragmented, inconsistent, and harder to trust. We provide structured ongoing RevOps support so your system continues to reflect how your business actually operates—and your leadership can continue to rely on it.

  • System optimization as business processes evolve
  • Reporting & dashboard accuracy—so decisions are based on real data
  • Automation management: build, refine, maintain
  • Data quality governance to prevent drift over time
  • Cross-team alignment across marketing, sales, and service
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Why HubSpot

HUBSPOT CUSTOMERS SEE REAL RESULTS The Implementation Has To Be Right.

These are HubSpot’s published outcomes — what customers actually achieve after moving onto the platform. They’re real. They’re also only possible when the system is built correctly from the start.

129%
More Inbound Leads

Average after just one year on HubSpot

36%
More Deals Closed

Average after just one year on HubSpot

63%
See ROI In Under 12 Months

Of HubSpot customers report positive ROI within the first year

These are HubSpot’s published outcomes — what customers actually achieve after moving onto the platform. They’re real. They’re also only possible when the system is built correctly from the start.

That’s What IMG Builds.

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Boston cityscape at sunset
Our HubSpot Process

From Assessment To Adoption:
A Structured Path Forward

Every engagement follows the same core discipline: understand the starting point, design the right architecture, execute cleanly, and ensure the team actually uses it.

01
Step 1

CRM Assessment & Complexity Review

Before any configuration begins, we evaluate your current environment. That means reviewing your existing CRM, your data structure, your automation footprint, your integration dependencies, and your team’s current process. For Salesforce environments, this produces a documented Complexity Review with a scored index, risk flags, and a tiered approach recommendation—so you know exactly what you’re getting into before we begin.

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Complexity Index Output

System Footprint
Data Reality
Automation Risk
Change Readiness

Complexity: 50% Confidence: High Tier 2

What We Define Before Building

Your Pipeline → Stages that reflect how your deals actually move
Your Data → What to track, what to skip, how it’s organized
Your Automation → What should run automatically vs. stay manual
Your Connections → How HubSpot works with your other tools
Step 2

We Figure Out The Right Structure—Before Anything Gets Built

This is where most CRM projects go wrong—and where we prevent it. Before we touch a single setting in HubSpot, we determine exactly how your system should be structured: what your pipeline stages should be, how your data should be organized, what should run automatically, and how everything connects. We handle this so you don’t have to. Whether you’re a team of five going live for the first time or a growing company moving off Salesforce, getting this right upfront means you never have to rebuild it later.

02
03
Step 3

Configuration, Migration & Build

This is the build phase. We configure HubSpot according to the approved architecture, migrate and clean your data, rebuild automation, set up reporting dashboards, and connect your integrations. For Salesforce migrations, every field mapping decision is documented and validated before import. Nothing carries forward that shouldn’t. Every deliverable is reviewed against your original objectives before handoff.

Migration Checklist

  • Contacts deduped & imported
  • Deals mapped to correct pipeline
  • Custom fields rationalized
  • Automation triaged & rebuilt
  • Reporting validated pre-launch
Client UAT sign-off required

Training Program

Sales Team — Deal management, pipeline hygiene, activity logging
Marketing Team — Campaign setup, lead capture, lifecycle stages, contact management
Service Team — Ticket handling, inbox management, queue ownership
Leadership — Dashboard walkthroughs, forecasting confidence
Step 4

Training, Adoption & Enablement

A platform your team doesn’t use is not an asset. We design training around your actual HubSpot workflows—not generic feature overviews. Sales, marketing, service, and leadership each get role-specific enablement so they can operate the system independently from day one. We stay engaged through the go-live period to surface real-world issues before they become embedded problems.

04
05
Step 5

Optimization & Ongoing RevOps

After launch, the work continues. We monitor system performance, track adoption, and run regular review cycles to surface new business requirements the platform can support. We refine automation, improve reporting, and ensure your HubSpot environment evolves as your business does. Clients on ongoing RevOps support retain continuous access to our team without re-scoping a new project every time a need arises.

30-Day Stabilization + Ongoing

Post-launch includes a 30-day stabilization window for questions and minor adjustments. Clients who need continuous support engage our RevOps service—covering workflow enhancements, reporting updates, data governance, and system optimization on a rolling basis.

No annual contracts required.

Our HubSpot Process

Credibility Comes From
Those WHO'VE SEEN THE WORK

Our feedback reflects both sides: HubSpot AEs who bring us into deals, and clients who’ve worked with us directly.

HubSpot Solutions Partner Gold

HubSpot Partner

Google Reviews 4.9 stars

Google Reviews

Inc. 5000 Fastest Growing

Fastest Growing

★★★★★

“Aaron is one of the most effective partners I’ve worked with when it comes to supporting HubSpot AEs in active deals. He shows up prepared, understands the sales process, and knows how to move opportunities forward. Aaron consistently operated at a high close rate—well above what we typically see.”

Alex Meade

Senior Partner Development Manager

HubSpot

★★★★★

“Aaron was instrumental in helping me close and expand a deal with BellXcel/Arly. He knows how to step into a live opportunity, understand the moving parts quickly, and add immediate value without slowing anything down. He operates like an extension of the sales team.”

Rob Mallozzi

Sales Manager

HubSpot

★★★★★

“Aaron and the IMG team stepped into a fast-moving, high-pressure environment and immediately made an impact. Despite constant pivots, they met us where we were, adapted quickly, and consistently delivered beyond expectations.”

BellXcel / Arly

Client

HubSpot Implementation

What The Founders Of HubSpot Have Said

Character and credibility endorsements from Brian Halligan and Dharmesh Shah — the founders of HubSpot — reflecting Aaron’s long-standing role in the inbound movement.

Brian Halligan

Aaron was an early adopter of doing things in an inbound way and he’s since built a company that people trust. He’s a guy you want in your corner as you look to grow your business.

Brian Halligan

Co-Founder & Executive Chairman, HubSpot

Dharmesh Shah

Aaron has been a long-time passionate advocate & supporter of the inbound movement and he understands the power and the potential of this new approach to growth.

Dharmesh Shah

Co-Founder & CTO, HubSpot

Ready To Get Started?

Let’s Talk About Your HubSpot Project

Whether you’re starting fresh, migrating from another system, or need to get more out of what you already have — the first step is a conversation.

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FAQs

IMPLEMENTATION

A Quick Start for a low-complexity environment can go live in 4–6 weeks. Structured implementations with process alignment, data cleanup, and automation typically run 8–12 weeks. Salesforce migrations with significant data volume or integration dependencies are scoped individually after the complexity review—we don’t quote timelines on those until we’ve seen the environment.

Every engagement is scoped based on the complexity of your specific situation—not a fixed package price. After an initial conversation and assessment, we deliver a documented proposal with deliverables, timeline, and investment. There are no surprises once work begins because scope is clearly defined before it starts. Ongoing RevOps support is a flexible monthly arrangement with no annual contract required.

The CRM Complexity Review is our pre-engagement assessment framework for Salesforce environments. We score 8 categories—system footprint, data reliability, automation risk, integration dependency, process consistency, governance, reporting trust, and change readiness—producing a Complexity Index (0–100), an Evidence Confidence score, and a tier classification. This becomes the foundation for accurate scoping and eliminates surprises during execution.

MIGRATION & INTEGRATION

It depends on your situation. Integration is the right move when Salesforce is still required for core operations and HubSpot adds a marketing or lifecycle layer without disrupting the existing system. Migration is right when Salesforce no longer reflects how the business runs, reporting is unreliable, adoption is low, or cost and complexity has outgrown the platform’s value. We help you make that call clearly before recommending either path.

Yes—and we treat data migration as a business-critical activity, not a bulk import. Before any records move, we conduct a deduplication review, field rationalization, and data quality pass. We map every object intentionally and validate post-migration against agreed thresholds. Client sign-off is required before each phase of migration proceeds.

SUPPORT & ONGOING SERVICES

Yes. All engagements include a 30-day stabilization period for questions and minor configuration adjustments. Clients who need continuous support beyond that engage our RevOps service, covering workflow enhancements, reporting updates, data governance, and ongoing optimization. No annual contracts—90-day minimum for retainer arrangements.

Yes—and this is a core part of what we do. We work directly with HubSpot AEs on active opportunities where implementation scope, migration complexity, or technical credibility is a factor in the buyer’s decision. We show up as an extension of the sales team: prepared, structured, and focused on helping the deal move forward. If you’re a HubSpot AE with a deal that needs this kind of support, reach out directly.

Our focus is not industry-specific — it’s complexity and growth readiness. We work with organizations where revenue depends on process, visibility, and alignment across teams. That includes, but is not limited to, B2B SaaS, professional services, financial services, healthcare, manufacturing, real estate, nonprofit, retail, and construction. The underlying framework is consistent; we apply it to your industry’s specific data structure and compliance requirements.

Why IMG

HubSpot Promises Easy, Fast, And Unified. IMG DELIVERS IT.

HubSpot’s platform is built around three commitments: easy to use, fast to value, unified across your team. Those commitments only hold when the implementation is done right. Here’s how we make sure it is.

Easy — Because We Build For Adoption

A system your team doesn’t use isn’t an asset. We design every engagement around your actual workflows — not generic HubSpot features. Training is built in from the start.

Fast — Because We Do The Work Upfront

Most implementation delays come from decisions that weren’t made before configuration started. We define your pipeline, data model, and automation strategy before touching a single setting.

Unified — Because Fragmentation Is The Real Problem

HubSpot’s promise is one platform across marketing, sales, and service. That only happens when the system is architected that way from day one.

Complexity Before Commitment

We don’t guess at scope. Our CRM Complexity Review evaluates 8 dimensions of your environment, produces a scored index, and determines the right tier before any work is scoped or priced.

The HubSpot Partner That Grew Up In Salesforce

Most HubSpot partners have never been inside a real Salesforce environment. We’ve delivered over 1,100 CRM projects across both platforms.

Full-Service Growth Partner

HubSpot is the CRM engine. IMG also delivers marketing, demand generation, paid advertising, web development, and brand work — one partner across the full revenue stack.

About IMG’s HubSpot Practice

Built On 1,100+ CRM Projects.
Focused On Making HubSpot Work In The Real World.

IMG was founded in 2016 as a digital marketing agency. Shortly after launch, we completed our first Pardot implementation—and it changed the direction of the company entirely. It made clear that the businesses we were working with needed a partner who understood both the marketing and the technology side of growth, not one or the other.

Since then, we have delivered thousands of CRM projects across Salesforce and HubSpot, logged more than 60,000 hours of CRM customization and support work, and built a team of certified consultants, administrators, developers, and marketing strategists.

Our HubSpot practice is built on that foundation. When we approach a HubSpot engagement, we’re bringing a decade of CRM delivery experience with us—including a deep understanding of Salesforce environments that most HubSpot-only partners have never encountered.

IMG team with HubSpot leadership

Your HUBSPOT Investment Should Be Working Harder

You’ve made the decision to invest in HubSpot. The platform can deliver on that investment— but only with the right implementation, the right architecture, and the right partner supporting it over time. That is what IMG provides.